Privacy Policy
Last updated: April 2026
1. Introduction
Synerium ("we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the GDPR.
2. Data Controller
Synerium is the data controller. Contact: privacy@synerium.com
3. Information We Collect
- Identity data: name, title, organisation
- Contact data: email, telephone, billing and shipping address
- Transaction data: order details, payment references, purchase history
- Technical data: IP address, browser type, device information, cookies
- Communication data: correspondence with our team
4. How We Use Your Data
- To process and fulfil your orders
- To communicate with you about your orders and account
- To comply with legal obligations
- To improve our website and services
- To send marketing communications (only with consent)
5. Legal Basis for Processing
Performance of a contract, compliance with legal obligations, legitimate interests, and consent.
6. Data Sharing
We do not sell your personal data. We may share with payment processors, shipping carriers, and legal authorities when required.
7. Data Retention
We retain data only as long as necessary. Order data is retained for a minimum of 7 years for tax compliance.
8. Your Rights
- Access, rectify, or erase your data
- Restrict or object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
9. Cookies
We use essential cookies for site functionality and optional analytics cookies. Manage preferences through your browser settings.
10. Contact
Contact us at: privacy@synerium.com